Disgusting business ethic 1 month of lies

It’s been a month now since bringing this up to dial direct

They are the most disgusting insurance I have used

They suck to in with good quotes you sign up and within a year the true colours come out

Upon my first renewal they increased my premium 25 PERCENT can you believe I questioned them on this and they advised that the 25 percent increase is due to inflation on cost to replace house gold goods

DISGUSTING

car insurance premiums were lowered by other insurance providers last year due to restricted movement we drive far less yet they place 25percent increase

As for inflation on house of goods what absolute lies we place an amount of cover for household contents we don’t place individual evaluation on each item so that basis it’s a fabrication I explained to them I agreed to a rand value cover over all they had no right to increase any amount I choose to cover

This was all discussed 4 weeks ago Dial direct agreed to address it given I already I advised have a quote from discovery insurance that keeps my insurance premium at the same amount I was paying prior to this rediculous increase

They have not kept their word and I have been debited a second time at this rediculous amount

I want this addressed and I want the money reimbursed

It’s absolutely disgusting business ethic

Do not go with dial direct they have no regard for clients