Disgusting administration
Close to the end of October 2019 I changed bank accounts. I sent requests to Dial Direct to change my policies so they can debit from my new account. My car insurance premium and warranty policies went through the new bank account but the premium for scratches and dents went through to the old bank account even after requesting the change, leading to a fee of R147.00 for an unhonoured debit order. On the 1st of November 2019 I received a call from one your consultants from the scratches and dents department and I requested that he cancels the policy as I was irritated by how everything was moved except for this policy. He convinced me to stay and even offered a lower premium I then told him I'd stay, he confirmed the correct details of the new bank account but guess what, Dial Direct attempted to debit my old account again which means another fee of R147.00 for an unpaid debit order that I have to pay. Now again end of November Dial Direct debited the old account - which means now I have to cough up R441.00 for unpaid debit orders for something that is not my fault but a company that doesn't care about its customers. Please cancel this scratch and dents policy immediately and please do not offer me any lesser premium as I really don't care anymore. I will soon be cancelling my car insurance and warranty policy also as I can't be paying a company that does this kind of thing.
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Replies (5)0
Replies (5)
Dialdirect's replyOfficial
02 Dec 2019, 15:40Hello Phinda,
We are concerned to hear about your service experience and would like to assist you.
One of our Customer Relation Specialist will make contact with you to address your concerns.
Kind Regards,
The Dialdirect Team.
We are concerned to hear about your service experience and would like to assist you.
One of our Customer Relation Specialist will make contact with you to address your concerns.
Kind Regards,
The Dialdirect Team.
Best regards,
Dialdirect's reply02 Dec 2019, 15:40
Official
Hello Phinda,
We are concerned to hear about your service experience and would like to assist you.
One of our Customer Relation Specialist will make contact with you to address your concerns.
Kind Regards,
The Dialdirect Team.
We are concerned to hear about your service experience and would like to assist you.
One of our Customer Relation Specialist will make contact with you to address your concerns.
Kind Regards,
The Dialdirect Team.
Best regards,
's updateReviewer Update
03 Dec 2019, 12:41 Dorothy contacted me so I can forward her my bank statement for the unpaid debit fees that I incurred but unfortunately, I got her email address incorrectly. Another guy called me and informed me that an email will be sent to me in 10 mins stating which mailbox to send my bank statement to for the repayment but I still have not received any emails.
's update03 Dec 2019, 12:41
Reviewer Update
Dorothy contacted me so I can forward her my bank statement for the unpaid debit fees that I incurred but unfortunately, I got her email address incorrectly. Another guy called me and informed me that an email will be sent to me in 10 mins stating which mailbox to send my bank statement to for the repayment but I still have not received any emails.
's updateReviewer Update
04 Dec 2019, 14:10I don't why I keep giving you guys chances. The letter I received with regards to a bounced debit order was for an amount of R 124.30 but funny enough an amount of R144.00 was debited from my account. The guy I spoke to yesterday told me he would send me an email in 10 minutes, with how to get my money paid back for the unpaid debit orders caused by Dial Direct in. I am still waiting for that email.
's update04 Dec 2019, 14:10
Reviewer Update
I don't why I keep giving you guys chances. The letter I received with regards to a bounced debit order was for an amount of R 124.30 but funny enough an amount of R144.00 was debited from my account. The guy I spoke to yesterday told me he would send me an email in 10 minutes, with how to get my money paid back for the unpaid debit orders caused by Dial Direct in. I am still waiting for that email.
Dialdirect's replyOfficial
06 Dec 2019, 12:22Hello Phinda,
As discussed, we have provided you with the correct email address.
We are looking forward to your documents in order for us to conclude the matter as soon as possible.
Kind Regards,
The Dialdirect Team.
As discussed, we have provided you with the correct email address.
We are looking forward to your documents in order for us to conclude the matter as soon as possible.
Kind Regards,
The Dialdirect Team.
Best regards,
Dialdirect's reply06 Dec 2019, 12:22
Official
Hello Phinda,
As discussed, we have provided you with the correct email address.
We are looking forward to your documents in order for us to conclude the matter as soon as possible.
Kind Regards,
The Dialdirect Team.
As discussed, we have provided you with the correct email address.
We are looking forward to your documents in order for us to conclude the matter as soon as possible.
Kind Regards,
The Dialdirect Team.
Best regards,
's updateReviewer Update
02 Jan 2020, 08:59I emailed my statement on the 6th of December 2019. Almost a month after no response has been received from Dial Direct.
's update02 Jan 2020, 08:59
Reviewer Update
I emailed my statement on the 6th of December 2019. Almost a month after no response has been received from Dial Direct.