Disgusted - You put my life in DANGER

I needed roadside assistance. I pay a premium over R800 p/m. I called the DialDirect emergency line ( ********** 911) at 21:18 tonight Saturday 23rd September 2017. I have 5% battery life; I am stranded.

Male agent said: Your policy shows its been canceled on our system. We cannot help you...

I told him I have cancelled my policy as of the 1st November 2017; which means I am a customer for more than a remaining month. But the agent refused and didn't bother to check system notes.

This is DIALDIRECTS email to me on the 22nd September :

"In accordance with your instructions we have cancelled the above mentioned policy. Cover under this policy will lapse at midnight on 31 October 2017"

Therefore this is a breach of contract. My life was in danger; it was late at night and I almost got harassed in the road. DialDirect was more interested that I will be cancelling in once month from now. I AM STILL A PAYING CUSTOMER.

Reason for me leaving DialDirect: A non insured driver knocked into me March and DialDirect was not interested in recovering my R9000 excess. Infact they decided to raise my premium and take away my money back bonus.

What a hopeless insurance. If your lifes in danger you own your own. If you need to claim from them you also own your own. If you ask them for a quote they give you extremely high rates with even higher Excess.

Amazing,.... Rather start a new profession; not insurance. I am not over reacting... As an insurance company you must be sick in your heads to treat a paying customer this way.