Disgusted

We came home to water patches and a leaking roof on Tues. On checking our policy online I found that the geyser is not automatically covered through home insurance. This is an add on to the basic insurance.<br> I was unable to update the policy online so contacted CC. Gent was very helpful & patient. I explained I needed help to get a plumber out to establish what the problem was. <br> I acknowledged that if it was related to the geyser it obviously wouldn't be covered as I had only just added that coverage. <br> He put me through to the Assist line to get a plumber out. This lady had a miserable attitude. She advised me that they couldn't send a plumber unless I logged a claim. She blind transferred back into the call centre queue. <br> I went to claims. By logging a claim I was told I would lose my cash back bonus - even if the claim is rejected. I expl I didn't want to log a claim because if it's related to the geyser it won't be covered. Once again I explained I just wanted a plumber. The only way Dial direct would help was thru a claim. I logged a claim, plumber was sent, their service outstanding. I had to pay cash & am yet to hear a single word from Dial direct 2 days later. Disgusted