Disappointing, uncaring, *********** service.

Dial Direct, once they have your business and your money doesn't care a damn about you and your rights. I spoke to them earlier today and asked for my policy to be reviewed. They agreed and made some adjustments. They promised to send through the new schedule to me. However, lazy, *********** consultants sent me a link to their website which gives a generic book to read. A book which contains the same agreement, definitions and other contract details for ALL its clients. They didn't even bother to send me the new schedule, outlining my new policy premium, nor did they send me a schedule which describes my vehicle, number plate and other details. How then will they honour a claim if there ever is one??? I guess it it their easy way out to say they didn't insure my vehicle. They are just cheap ********s. I didn't want to complain on hellopeter so I sent them TWO emails directly, asking them to contact me urgently. They IGNORED BOTH THESE EMAILS, forcing me to turn to hellopeter. They are a disgraceful company because they will only respond within 48 hours, no matter how urgent the matter is. Such filthy companies should be banned in South Africa because they are ****!!!