Disappointing insurance

My vehicle was ****** and claim submitted on the 19th of February 2018. My car was found to be repairable and I was informed of where my vehicle will go to be repaired, on 29th February 2018 my vehicle had arrived at Gateway Autobody Centurion.

It is now the 6th of June 2018, I still do not have my vehicle back. And no deadline has been communicated to me. I’ve made numerous phone calls to Gateway auto body (a company chosen by dial direct) as to a deadline for my vehicle. I have also made numerous on site visits. The first date promised to me was middle April. We are now strongly on our way to Middle June.

I’ve made numerous attempts to get dialdirect involved, I was once told by the call centre that they have no say in the time frame Gateway may need for repairs. On the 1st of June 2018 I spent close to 3 hours on the line for some sort of assistance. And I was told then that dial direct will email their chosen repairer and give me feed back. I’m still awaiting any form of news or progress.

It has been over 3 months! I’m not only without a vehicle, but no closer to a deadline as it was the day my car was retrieved from being ******. This has affected my ability to get to work and do my after hours duties. I am frustrated, disappointed and I’m still have to make a co-payment for no co-operation.

Will I ever get my car back?