Disappointing Experience with Dial Direct

Apparently, the lowest you can go on HelloPeter is 1 star, but I would like to challenge Dial Direct to at least try to earn this 1-star review, as it would be an improvement. They are quick to debit you each month, but when you cancel your policy, they take their sweet time reimbursing you.

Each time you follow up, they change the date they will reimburse you. First, it is a week, then it is 7 working days, then it is 2 weeks. Then it is due to me being with a different bank and waiting for it to clear. Get your story straight, and inform someone if you change the date. Try not to use a mocking attitude when dealing with clients/ex-clients; it highly irritates people. If that is the level you hire at, then it explains the level of service you offer.

At the moment, you are putting me at risk, as the reimbur*****t is going towards my new insurance policy with a better insurer. So, if something happens, I will send you the bill. I should be sending you a bill for wasting my time and airtime for having to follow up constantly.

Useless as ever. -5 stars.