Disappointed yet again

We've put a claim in for a inverter of ours that packed up and we have no clue why. Just for dialdirect to come and fetch our inverter and then send a mail that it will not be fixed. We then requested our inverter back just to get instructed from the company that they will be delivering today. No one has made any arrangements with us and we also have work to do just as they have. Is it really too much to ask to make arrangements before delivering? We don't always have people at home to receive items and it would be nice if arrangements can be made. But ja as always Dialdirect just doing as they please. If they don't ***** your money out of your account early than contract date then they can't even make arrangements. Typical.