Disappointed on the several complains unattended.

I have just seen a review here about a person who had an accident and a claim is still on hold without any communication and I was triggered because my aunt is currently dealing with the exact same issue, and it’s honestly shocking how consistent this level of poor service is… I warned her to start shopping for another insurance but everyone she calls to cancel they promise to do better.This is way out of line especially for paying clients.

Empty promises, missed deadlines, and complete silence, this is clearly how this company operates. This isn’t a once-off mistake, it’s a pattern of negligence.

How do you tell clients their claims will be finalised within a day, then go completely quiet? It’s unprofessional especially when it concerns a car being written off?? Do better Dial Direct please.