Disappointed in Dial Direct and Auto Magic Gezina

My Bakkie was taking into Auto Magic Gezina on the 19th of February 2025 to replace the tail gate and the left rear light. After 30 days when my rental vehicle had to be returned i called dial direct for an extension which was declined. i then called the penal beater (Auto Magic) and i was told that my bakkie will be done by the 4th of April 2025. today is the 3rd of April 2025 i called the panel beater to see if am picking up tomorrow but i was told that my vehicle will only be ready on the 11th of April 2025.

am very unhappy , i did not choose the service provider, am struggling for such a small repair. my insurence (Dial direct still refuse to organise me another rental vehicle.

My claim number is : ***/4