Disappointed

I was involved in a car accident 1st week of March 2020, i'm the one who always had to call the insurance about the updates and procedures concerning my claim. I lodged a complain with the Complaint Resolution Department hoping i will be assisted but nothing changed. The consultant that was assisting me when i joined Dial direct insurance also provided me with incorrect information. He told me if im involved in a car accident the insurance will provide me with a courtesy car, to my surprise i was offered a rental car not a courtesy car because it required money for deposit.

I've been carless since lockdwn started, called the insurance with regards to when is the panelshop that is supposed to fix my car opening. The consultant told me they will probably open from the 31st of April but he is not too sure. So i requested if is it possible for the insurance to arrange another "courtesy car" if possible since im having a serious problem with transport. He told me that he will arrange someone to call me with ragards to that. Im still waiting for that person to call me till this day.

Is it really fair to pay an insurance every month for a car that im not even utilizing, worst of all the policy amount increased and last month the debit order went through 3 days before the debit order date. I am definitely not pleased with the service that i've received from this insurance company. I understand some things cannot be controlled due to this pandemic but communication is very important like other insurances are doing with their customers. I'm sorry but i regret the day i joined this insurance.