Disappointed & Confused

I am very trouble and have no confident that my claim is advancing. I am without a car and the person we hit has no feedback either. I have not received any calls from your business to inform me about any progress with our claim, I have had to call in each day to receive feedback - I am a first time claimant with you guys and do not know how you operate so a call from you would help. I had to find out where my car was taken and call them myself to make it was safe - daily direct never called me to update me on where my car was. secondly I called everyday since lodging my claim to be told different stories at legal by Andrea and different stories at claims by Siphiwe. One tells me the claim was rejected the other tells me the claim is under review. I really just want all of this to end and I am ready to just get my car back because I am not helped or informed correctly and want to lay a complaint. I am already in distress because this is my first time dealing with an at fault claim and now I get NO support from my insurer -disappointing. thank you to Andrea (legal) for atleast returning my one call that is the only good thing in all of this.