CL
Candice L
1 reviews | Active since Jun 2015
31 Mar 2022, 14:30
Difficulty cancelling policy
I've been with Dialdirect for years. I've been reasonably happy to have cover as they've been equally happy to take my premiums without me submitting any claims.
Although, now my partner and I have decided to combine our cars into one policy with Dialdirect. So, I sent an email requesting that they cancel my policy asap as I am now covered under my partner's Dialdirect policy. Rather than just acting on my request; the representative tried to call me then sent an email saying that I must call him back.
There's nothing to discuss. I want my policy canceled so that the premium isn't taken off of my bank account.
Come on, Dialdirect! Please just do as I asked.
Helpful (0)
Replies (5)0
Replies (5)
Dialdirect's replyOfficial
31 Mar 2022, 14:37Good day Mrs C Lazenby,
Apologize for the service received from us regarding the policy cancellation request.
Please note that matter has been escalated and a consultant will be in contact with you to assist with cancellation request.
Regards
Dialdirect Team
Apologize for the service received from us regarding the policy cancellation request.
Please note that matter has been escalated and a consultant will be in contact with you to assist with cancellation request.
Regards
Dialdirect Team
Dialdirect's reply31 Mar 2022, 14:37
Official
Good day Mrs C Lazenby,
Apologize for the service received from us regarding the policy cancellation request.
Please note that matter has been escalated and a consultant will be in contact with you to assist with cancellation request.
Regards
Dialdirect Team
Apologize for the service received from us regarding the policy cancellation request.
Please note that matter has been escalated and a consultant will be in contact with you to assist with cancellation request.
Regards
Dialdirect Team
CL
Candice L's updateReviewer Update
12 Apr 2022, 22:58Hello Dialdirect Team,
No one has contacted me AND my account was debited for April premiums.
The policy still hasn't been canceled so now my car is doubled insured through yourselves.
I now await an urgent refund AND confirmation via EMAIL that this matter has been attended to. Please do not phone me; I am a teacher and I cannot take phone calls during lessons.
Regards,
Candice
No one has contacted me AND my account was debited for April premiums.
The policy still hasn't been canceled so now my car is doubled insured through yourselves.
I now await an urgent refund AND confirmation via EMAIL that this matter has been attended to. Please do not phone me; I am a teacher and I cannot take phone calls during lessons.
Regards,
Candice
CL
Candice L's update12 Apr 2022, 22:58
Reviewer Update
Hello Dialdirect Team,
No one has contacted me AND my account was debited for April premiums.
The policy still hasn't been canceled so now my car is doubled insured through yourselves.
I now await an urgent refund AND confirmation via EMAIL that this matter has been attended to. Please do not phone me; I am a teacher and I cannot take phone calls during lessons.
Regards,
Candice
No one has contacted me AND my account was debited for April premiums.
The policy still hasn't been canceled so now my car is doubled insured through yourselves.
I now await an urgent refund AND confirmation via EMAIL that this matter has been attended to. Please do not phone me; I am a teacher and I cannot take phone calls during lessons.
Regards,
Candice
CL
Candice L's updateReviewer Update
14 Apr 2022, 11:56No response from Dial Direct as yet and no refund.
CL
Candice L's update14 Apr 2022, 11:56
Reviewer Update
No response from Dial Direct as yet and no refund.
CL
Candice L's updateReviewer Update
25 Apr 2022, 22:24 Received an email confirming cancellation of policy but NO REFUND for April's premiums. My car was covered for April under my partner's policy. HE PAID for April's cover so WHY should I have to pay as well?
CL
Candice L's update25 Apr 2022, 22:24
Reviewer Update
Received an email confirming cancellation of policy but NO REFUND for April's premiums. My car was covered for April under my partner's policy. HE PAID for April's cover so WHY should I have to pay as well?
Dialdirect's replyOfficial
28 May 2022, 09:51Hello Candice,
We would like to apologize for not assisting you on time and we look forward to working with you in the future.
Regards,
Dialdirect Team
We would like to apologize for not assisting you on time and we look forward to working with you in the future.
Regards,
Dialdirect Team
Dialdirect's reply28 May 2022, 09:51
Official
Hello Candice,
We would like to apologize for not assisting you on time and we look forward to working with you in the future.
Regards,
Dialdirect Team
We would like to apologize for not assisting you on time and we look forward to working with you in the future.
Regards,
Dialdirect Team