WD
Wazir D
1 reviews | Active since Nov 2019
21 Nov 2019, 17:41
Diallirvap
I have been a customer of dial direct for more than 10 years now and I am so disgusted with their service. Every year premiums go up and not once has anyone called me to discuss alternate solutions. I also noticed a deduction on my account which i have not picked up before as I was under the impression that it was part of my policy but clearly it is not. It is a dialdirvap deduction which has been coming off my account since last year already. I need to know what this is??????
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Replies (2)
Dialdirect's replyOfficial
21 Nov 2019, 19:04Hello Wazir,
We acknowledge receipt of your complaint.
We will be in contact with you during office hours to discuss your concerns.
Kind Regards,
The Dialdirect Team
We acknowledge receipt of your complaint.
We will be in contact with you during office hours to discuss your concerns.
Kind Regards,
The Dialdirect Team
Dialdirect's reply21 Nov 2019, 19:04
Official
Hello Wazir,
We acknowledge receipt of your complaint.
We will be in contact with you during office hours to discuss your concerns.
Kind Regards,
The Dialdirect Team
We acknowledge receipt of your complaint.
We will be in contact with you during office hours to discuss your concerns.
Kind Regards,
The Dialdirect Team
Dialdirect's replyOfficial
02 Dec 2019, 09:58Hello Wazir,
We can confirm that we have been in contact with you to address your concerns. Unfortunately we will not be able to match the premium which was offered by the other insurer.
We have also investigated the additional deductions and found that it was cover which you have added on 19 November 2014.
Regards,
The Dialdirect Team
We can confirm that we have been in contact with you to address your concerns. Unfortunately we will not be able to match the premium which was offered by the other insurer.
We have also investigated the additional deductions and found that it was cover which you have added on 19 November 2014.
Regards,
The Dialdirect Team
Dialdirect's reply02 Dec 2019, 09:58
Official
Hello Wazir,
We can confirm that we have been in contact with you to address your concerns. Unfortunately we will not be able to match the premium which was offered by the other insurer.
We have also investigated the additional deductions and found that it was cover which you have added on 19 November 2014.
Regards,
The Dialdirect Team
We can confirm that we have been in contact with you to address your concerns. Unfortunately we will not be able to match the premium which was offered by the other insurer.
We have also investigated the additional deductions and found that it was cover which you have added on 19 November 2014.
Regards,
The Dialdirect Team