1 reviews | Active since Aug 2023
Dialdirect, you claim you lose!
Firstly, the one star I am giving is because the poor service agents are friendly and tries their best to listen to customer complaints but are constrained to assist customers because of poor company policies. I have been a client of Dial Direct since 2016 and have not submitted one claim to them. The first time I want to submit a claim in all these years of them taking my premiums every month, the decide to cancel my cashback bonus. Insurance is such as ****. Guess I will have to look for another insurance company that does not so openly exploit their clients at the time that you dare use the service that you pay at a premium for. You get penalised for claiming by having your risk profile altered in order for them to charge you more and also for them to cancel the incentive they sell you in the form of a cash back bonus. Capitalism at its most disgusting.
We are sorry to hear about your disappointment.
Kindly note a no claim bonus it is meant for you to receive a percentage of your premiums since you did not claim, and it does not feel like you have been paying for nothing. When you claim the payout date restarts.
Kind regards,
Dialdirect Team
We are sorry to hear about your disappointment.
Kindly note a no claim bonus it is meant for you to receive a percentage of your premiums since you did not claim, and it does not feel like you have been paying for nothing. When you claim the payout date restarts.
Kind regards,
Dialdirect Team