AW
Allison W
1 reviews | Active since Jan 2020
06 Jan 2020, 08:24
Dialdirect WORST service I've ever encountered.
By far! The absolute worst insurer to date. And even worse customer support. It took more than A MONTH for an agent to get back to me regarding an additional debit order that was going off my account. I was in such disbelief I laughed. And this has happened now for the second time and now also the last. Will be searching for a new insurer because, as a paying client, I actually don't appreciate being treated as an afterthought or nuisance.
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Replies (2)0
Replies (2)
Dialdirect's replyOfficial
06 Jan 2020, 08:49Hello Allison,
We are disappointed to hear about your service experience and would like to assist you.
One of our Customer Relation Specialist will make contact with you to address your concerns.
Kind Regards,
The Dialdirect Team.
We are disappointed to hear about your service experience and would like to assist you.
One of our Customer Relation Specialist will make contact with you to address your concerns.
Kind Regards,
The Dialdirect Team.
Dialdirect's reply06 Jan 2020, 08:49
Official
Hello Allison,
We are disappointed to hear about your service experience and would like to assist you.
One of our Customer Relation Specialist will make contact with you to address your concerns.
Kind Regards,
The Dialdirect Team.
We are disappointed to hear about your service experience and would like to assist you.
One of our Customer Relation Specialist will make contact with you to address your concerns.
Kind Regards,
The Dialdirect Team.
AW
Allison W's updateReviewer Update
06 Jan 2020, 09:04Don't bother. I'm no longer interested in being a client of this company as I had to go to this extent first before getting a response.
AW
Allison W's update06 Jan 2020, 09:04
Reviewer Update
Don't bother. I'm no longer interested in being a client of this company as I had to go to this extent first before getting a response.