Dialdirect waste of time and money

Waited 6 weeks for a claim to get rejected , only started jumping around when I started complaining ,said they would send reason why , still nothing so another day wasted , but the phone at 5 to make sure it’s more time i can’t go to ombudsmen and lawyers so not do any business with this group (part of the auto and general etc ) They say it’s large motor vehicle claim so that’s why they looking for any thing to throw it out , why insure if you haven’t got the money to pay or just blatantly won’t pay and just drag it on and on , dialdirect are not saving money at all , they don’t see the bigger picture . They don’t realize that they not just losing my business but everyone’s who reads this and Social media and word of mouth , so by the end of the day they going to loose 100’s if not 1000’s of current and potential clients . If you got any insurance with them cancel it now , you not saving money , they just going to rip you off .