Dialdirect warranty

I have taken a warranty cover with dialdirect. Worsed mistake I made. In all my history of working with insurances this warranty thing from dialdirect is nonesence. Getting hold of them during claim is so bad, yet when they take money from you it's nice for them. I have never worked with this level of *********** and inconsiderate service provider. Communication is so bad. My car is at the dealership for two weeks now. And I can't take it unless they pay, yet I'm paying monthly and when it's time to claim it's a hassle. Calling them they forever have high call volume, holding the line for more than 15 minutes. Sending an email yooooo ai no I'm so bored with this. Take warranty for your car at dialdirect at your own risk.