Dialdirect warrant policy

Yesterday the 20th Dec 2023 I drove from CT going to EC with my 3 kids. The car was driving nicely untiI my car showed the problem with the engine and it started loosing power and there was a bad sound. I was +-10km to storms river garage. I tried to drive it until the garage so that I can call my dialdirect warranty policy.

When I reached there I called dial direct warranty. At first they redirected me from them to innovative and back to them and finally after 30 min of holding a lady picked up. I told her I don't think I have enough airtime due to holding and she verified me and said she'll call back soon.

After 20min of waiting I called again and waited for +-30min again and she again verified my policy and then cut off, she never returned my call.

I saw patrols walking around and I asked for the mechanic around, they called him and he said they must disconnect the battery and reconnect it again after that my car drove and I left.

Just after I passed the board saying it's 36km to humansdorp the light poped up, sound came back and the car lost power again.

I tried driving it until I reached Nissan at humansdorp and the time that time was 16:50. I asked for their phone to call the policy while they were diagnosing the problem and the phone rang until 17:00 and it said their working hours are 8 to 17:00 and it hung up

They said the problem is 2 plugs that I had to pay R3050 and he test driver the car and said all is well I then pulled off until Van Staden bridge then it popped up again.

I looked for the mechanic that said Nissan didn't clear the problem so he did and test drive it.

He said I can leave to my surprise just after I passed truck in, it did the same thing again and I drove it until I reached Colchester BP garage and that's where I'm at waiting for 8 o'clock for them to open.

I hope they won't do the same thing. Imagine sleeping in a car with 3 kids😭😭 and driving from 3am until the next day from Cape Town to Eastern Cape and still not reach your destination 😭