Dialdirect VAP service

So on the 4th pf February I called in to cancel my policy with Dialdirect VAP for my car warranty because i was so frustrated with the service i was getting due to the service and the run arounds i was getting from just requesting a letter, but on Friday the 4th of February 2022 I was assisted by a lady i forgot her name and she transferred me to a Guy called THOMAS who was a super star and assisted me promptly and professionally he went out of his way to help me get my problem resolved and went out of his way to even call the car dealer and open a claim so i can get my letter that i needed. A big thank you to from Dialdirect vap warranty Thomas for his service.