DD
Dumisani D
1 reviews | Active since Jun 2026
01 Jun 2026, 17:25
DIALDIRECT VALUE ADDED PRODUCT (WARRANTY (
Dial direct VAP warranty department is a ****.My car broke down they assisted with towing to dealership.I paid for my own diagnostic fee they requested an invoice saying they will pay back within 24 hours.Three weeks later im still waiting for the payment. Stay away from that Value Added Product,its a ****. Consultant name is Nosipho very rude and arrogant and naive I won't forget that experience after 4 years paying them up to date.
Helpful (0)
Replies (3)0
Replies (3)
Dialdirect's replyOfficial
01 Jun 2026, 17:29Hello Dumisani,
Thank you for taking the time to share your experience.
We sincerely regret the frustration and inconvenience you’ve encountered with your warranty claim and refund process.
Waiting three weeks for reimbur*****t after being assured of a 24‑hour turnaround is understandably disappointing, and we apologize for not meeting your expectations.
We also regret that your interaction with our consultant left you feeling dissatisfied. This is not the level of service we strive to deliver; your feedback will be addressed with urgency to ensure improvements are made.
Please be assured that we are prioritizing your refund and will follow up directly with you to resolve this matter as quickly as possible. Your loyalty over the past four years is valued, and we are committed to restoring your confidence in our service.
Kind regards,
The Dial direct team.
Thank you for taking the time to share your experience.
We sincerely regret the frustration and inconvenience you’ve encountered with your warranty claim and refund process.
Waiting three weeks for reimbur*****t after being assured of a 24‑hour turnaround is understandably disappointing, and we apologize for not meeting your expectations.
We also regret that your interaction with our consultant left you feeling dissatisfied. This is not the level of service we strive to deliver; your feedback will be addressed with urgency to ensure improvements are made.
Please be assured that we are prioritizing your refund and will follow up directly with you to resolve this matter as quickly as possible. Your loyalty over the past four years is valued, and we are committed to restoring your confidence in our service.
Kind regards,
The Dial direct team.
Dialdirect's reply01 Jun 2026, 17:29
Official
Hello Dumisani,
Thank you for taking the time to share your experience.
We sincerely regret the frustration and inconvenience you’ve encountered with your warranty claim and refund process.
Waiting three weeks for reimbur*****t after being assured of a 24‑hour turnaround is understandably disappointing, and we apologize for not meeting your expectations.
We also regret that your interaction with our consultant left you feeling dissatisfied. This is not the level of service we strive to deliver; your feedback will be addressed with urgency to ensure improvements are made.
Please be assured that we are prioritizing your refund and will follow up directly with you to resolve this matter as quickly as possible. Your loyalty over the past four years is valued, and we are committed to restoring your confidence in our service.
Kind regards,
The Dial direct team.
Thank you for taking the time to share your experience.
We sincerely regret the frustration and inconvenience you’ve encountered with your warranty claim and refund process.
Waiting three weeks for reimbur*****t after being assured of a 24‑hour turnaround is understandably disappointing, and we apologize for not meeting your expectations.
We also regret that your interaction with our consultant left you feeling dissatisfied. This is not the level of service we strive to deliver; your feedback will be addressed with urgency to ensure improvements are made.
Please be assured that we are prioritizing your refund and will follow up directly with you to resolve this matter as quickly as possible. Your loyalty over the past four years is valued, and we are committed to restoring your confidence in our service.
Kind regards,
The Dial direct team.
DD
Dumisani D's updateReviewer Update
01 Jun 2026, 20:15Thanks,I will wait and reply if the problem is resolved..
01/06/2026.
01/06/2026.
DD
Dumisani D's update01 Jun 2026, 20:15
Reviewer Update
Thanks,I will wait and reply if the problem is resolved..
01/06/2026.
01/06/2026.
DD
Dumisani D's updateReviewer Update
03 Jun 2026, 21:04Thank you,thank you.....thank you.
I received my FULL REFUND....
You see,if it wasn't for this platform I was never going to receive it...nevertheless thank you once again.
03/06/2026
I received my FULL REFUND....
You see,if it wasn't for this platform I was never going to receive it...nevertheless thank you once again.
03/06/2026
DD
Dumisani D's update03 Jun 2026, 21:04
Reviewer Update
Thank you,thank you.....thank you.
I received my FULL REFUND....
You see,if it wasn't for this platform I was never going to receive it...nevertheless thank you once again.
03/06/2026
I received my FULL REFUND....
You see,if it wasn't for this platform I was never going to receive it...nevertheless thank you once again.
03/06/2026