1 reviews | Active since Oct 2013
Dialdirect use pirate parts and unprofessional Panelbeaters
<p>Dial direct had my car for almost quarter of the year after my accident.</p> <p>They inflated my excess to almost R10000 with all their hidden clauses.</p> <p>When i got my car back even a backyard Panelbeater was ashamed to look at the job.</p> <p> </p> <p>Pirate parts were used so nothing was fitting properly and lining up. I called the Panelbeater,Renewit greenstone and the director wasn't bey friendly. He offered to fetch my car and see if I'm talking the truth. I refuse to give it without him sending me a courtesy car, because i need one to get around. </p> <p> </p> <p>The assessor who supposed to see it called once and never called back, i went to the assessment centre multiple times only to find no one there and not even a single number at the place to call.</p> <p>I picked up the following faults with my car</p> <p><br />The brand new bumper is cracked from over tightening.<br />No bolts on fenders.<br />Wiper covers missing.<br />Wheel alliginment out.<br />Bumper loose and out.<br />New headlight badly scratched.</p> <p>Headlight not focused.</p> <p> <br />All panels not aligned.<br />Noise in front suspension.<br />Smash tray cover missing.<br />Brush touches done on accident damaged areas.<br />Bonnet skew due to accident.<br />CV booth broken and not fixed.<br />Front left Panel damaged by accident not repaired.<br />Fender colour not matched well neither has the door been blended.<br />Overspray on black panels.<br />Overspray on mag.</p> <p>Noise when going over bumps.</p> <p>Terrible paint finishing</p>
Thank you for your comments.
We are aware of your concerns regarding the repair work. Our assessing department will have to conduct an assessment of the repair work to determine the exact state of repairs. Once they have determined this, we will be able to do the rectification work.
Our assessing department will be in contact with you to make the necessary arrangement. We will also assist you with a courtesy car while we conduct the rectification work.
Regards,
The Dialdirect Team
Thank you for your comments.
We are aware of your concerns regarding the repair work. Our assessing department will have to conduct an assessment of the repair work to determine the exact state of repairs. Once they have determined this, we will be able to do the rectification work.
Our assessing department will be in contact with you to make the necessary arrangement. We will also assist you with a courtesy car while we conduct the rectification work.
Regards,
The Dialdirect Team
