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Zubair O

1 reviews | Active since May 2018

02 May 2018, 17:15

DialDirect ********* Business Practice

Hi Peter,

I am rating Dialdirect as low as possible due to the pathetic service received over the past year. I have been with them for 8 years and just received an email to say that my policy will be terminated at the end of the month as I am a high risk customer to them. After 8 years I had 8 claims which are duplicate claims as when a geyser burst that is 1 claim and the result in damage is seen as another claim. I have never before been advised that the House Hold Insurance I have with them has a limit to the amount of claims I can have before they will terminate my policy. I was not given a choice in the matter and was advised that I should not bother to use any of Telesure Group affiliates. Do they expect one to have a policy and not claim? Was my money good enough for 8 years and now they decide I am a liability? My previous claim in December 2017 was due to their lack of response to a fualty geyser and after 3 weeks the geyser burst damaging my kitchen cupboards and new laid tiles. This was rejected by them which I have now disputed with the Ombudsman. When I request for the call recordings to strengthen my case they refuse to provide the recordings.

Now that I want to apply for HOC by OUTsurance I am advised that due to DialDirect flagging my name I am not even able to get cover besides the fact that if I am able to get cover I will have to pay double the premium.

What can a consumer do to protect themselves from such corporate bullying?

0
Replies (2)
Dialdirect
Dialdirect's reply02 May 2018, 18:01
Official

Thank you for your feedback.

We will be in contact to discuss your concerns.

Regards,

The Dialdirect Team

ZO
Zubair O's update21 May 2018, 21:27
Reviewer Update
DialDirect responded by calling to say that they staying with their decision to cancel my cover and I am still "blacklist" and no other insurance will cover me as I am high risk apparently. I have never made a ********** claim and I am treated by DialDirect as a ********. To all the readers DialDirect is acting in bad faith and refuses to give me the call recordings I have been asking for almost 3 months now. I was first promised that I will get all recording on a flash or CD as there were quiet a few recordings and was told that I am entitled to requesting the call recordings. When they called me I asked again for it and I was told they can`t help me with the recordings. My issue is still not resolved.