Dialdirect, the worst insurance company ever!

Shame on you, Dialdirect! I have always believed Insurance companies are your friends but now I've discovered that they (Dialdirect, anyway) are your worst enemy!

Firstly they took almost a week to come back to me after lodging my claim - and only after I've phoned them to find out what is happening.

Secondly, I've had a burst water pipe outside the house and in the confusion after getting the pipe fixed, I've discovered to my horror that one of the taps in the house was still open, with flooding of two of my carpets as a result. Now Dialdirect informed me that I have to lodge two claims: one for the fixing of the pipe and one for the carpet damage. You see, then two different excess payments come into effect - in fact they can then decline the claim for the pipe because the cost was lower than my excess payment.

Shame on you, Dialdirect! You are a mean, mean insurance company! No wonder that so many people are dishonest in their claims! I could just as well have said that the burst pipe was in the house, because you did not bother to send out an assessor. But I didn't - I only had goodwill from my side! Just to experience indecency from your side!