Dialdirect terrible service

Shocking service from dial direct. First of all i have a valid driver's license for over 35 years with only 1 claim being for a front windshield. A month ago a truck reversed into the side of my vehicle. With my clear record and a vehicle worth R130 000 my premium were R1700 per month but i thought i had a good insurance company. First of all they refused to have my vehicle towed in because it was "drivable" . I had to drive home 300km with a smashed vehicle with no back window. Clearly they do not care fir the safety of their clients at all. Then the quite by the assessor assessing damages on photos did not include all the damages. To make matters worse i was told to drive my vehicle to New Castle to their service provider!!!!!! IT IS 5 HOURS FROM ME. Then, after i refused, i was told they will arrange collection of my vehicle and for an assessor from my area to actually inspect my vehicle and look at the actual damages. Of course this morning, i received a letter advising me my claim has been approved and providing me with the details of who will repair my vehicle. No mention of collection or tow in. Be very very careful of Where you insure your vehicle. It is a ******* and i have been treated like a ******** spending R5 per month on car insurance. I have a son. He had his license for 9 months and insurance for 6 months. His vehicle was written off. His new car is worth R85 000. After having a claim in his firtst 6 months his insurance premium is only R1100 pm. Of course he is not insured with Dialdirect. According to Kia the parts needed is on backorder for 3 to 6 weeks. So basically my insurance company - DIALDIRECT is leaving me without a vehicle for 3 months at least. I don't need to mention i will never ever be a Dialdirect client again. This was -still us- the worst experience ever.