Dialdirect & Tekton ?

I've been waiting for repairs to be done to my vehicle for more than a month now.

My vehicle was in a minor accident . Dialdirect towed the vehicle and supp**** me with a rental for two weeks. All good,I thought.

They then accessed the vehicle and asssigned the vehicle to Tekton Auto body repairs. (https://www.tektonautobody.co.za/)

They sent me a mail with contact details to follow up on the progress, at the Wynberg branch.

I've contacted then numerous times trying to find out when the vehicle will be done and what exactly they plan to replace. Almost every time reception informs me than somebody will phone me back, which does not happen.

After numerous phone call I reached the floor manager, who informed me that the parts are being ordered and everything should be complete in two weeks.

After a week I started the tedious process of getting into contact with somebody that can advise... I was then told that they do not know where the vehicle is, but will let me know. To my surprise they phoned me back, informing me that the vehicle was moved to Paarl...

I then spoke to the floor manager in Paarl, who informed me that panels were stripped and the parts ordered, which should take a week.

This has now already gone on for too long. In this week I tried to follow up again, as usual reception informs me that somebody will contact me immediately. This was now too much, I clearly "explained" how frustrated I am, and they said they will phone me back.

So to my surprise the general manager phones back , questions the case and promises to get back to me with answers and a rental car the next morning. Finally I though that things are look up.

He phoned me back the next evening informing me that the parts required to repair the vehicle will be more than the quote, and that would write off my vehicle.

Then I tried to contact dial direct to try and figure what the agreement with tekton is.

..............call center........................................................... the correct person will phone you back................. Well they did not.

1. Why is this my responsibility to argue with the people contracted to repair the vehicle 2. If Tekton accepted the quote, why are they trying to get out of it 3. Why only after a month and a half, am I getting any feedback

Why was there no follow up from dial direct This urgently needs to be resolved. I am extremely irritated that I had to revert to Hello Peter.