YR
Yasmin R
1 reviews | Active since Apr 2021
19 Apr 2021, 15:47
Dialdirect sucks
I have been a dialdirect client since 2017 but only started using my dialdirect app this year. I had to call and email to get my monthly payback which I only got for 1 month, January and only received that amount end of Feb 2021. Since then I have been calling and emailing them as I have not received any cash payback after that. Still waiting on my Feb and March payback and it's almost end of April. Pathetic service, everytime they just say the matter has been escalated to the relevant department but nothing comes from it I am considering changing my insurance company.
Helpful (0)
Replies (3)0
Replies (3)
Dialdirect's replyOfficial
19 Apr 2021, 16:02Hello Yasmin,
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team
Best regards,
Dialdirect's reply19 Apr 2021, 16:02
Official
Hello Yasmin,
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team
Best regards,
YR
Yasmin R's updateReviewer Update
22 Apr 2021, 21:54It has been 3 days and I have not received my payback booster payments. I am really not interested in anything you have to say until I get my payments for the months of February and March. My insurance gets deducted on the 28th of each month but I am cancelling my payback booster tomorrow, what a ****!
YR
Yasmin R's update22 Apr 2021, 21:54
Reviewer Update
It has been 3 days and I have not received my payback booster payments. I am really not interested in anything you have to say until I get my payments for the months of February and March. My insurance gets deducted on the 28th of each month but I am cancelling my payback booster tomorrow, what a ****!
Dialdirect's replyOfficial
26 Apr 2021, 15:50Hello Yasmin,
We are sorry for the service, however, our team are looking into your matter, they will contact you with feedback.
Kind Regards,
The Dialdirect Team
We are sorry for the service, however, our team are looking into your matter, they will contact you with feedback.
Kind Regards,
The Dialdirect Team
Best regards,
Dialdirect's reply26 Apr 2021, 15:50
Official
Hello Yasmin,
We are sorry for the service, however, our team are looking into your matter, they will contact you with feedback.
Kind Regards,
The Dialdirect Team
We are sorry for the service, however, our team are looking into your matter, they will contact you with feedback.
Kind Regards,
The Dialdirect Team
Best regards,