Dialdirect Sucking Dry Their Clients Since Forever

In 2020 DialDirect increased my premiums 30% and was told I had no choice but to take it or leave, they won't review it because I changed vehicles on my policy within 6 months of my annual review. In 2021 they can't even bother to send me a review notice but I can see why they probably hoped I wouldn't see I was again getting hit by an insane premium increase of 25%. I have never even claimed while I have been with them.

You have to phone multiple times to finally speak to someone in the retention's department only for that person to somehow delete all of your specified items and household contents. The vehicle is still there but that premium and access has all of a sudden increased. Get told they will escalate it and provided feedback before EOB the next day only to receive no call back what so ever. They have no issue taking money out of your bank account like clockwork each month but when it comes to delivering some service that is nowhere to be found.

It looks like Dialdirect is now in the business of sucking dry their clients during a world pandemic where everyone is struggling financially and spending more time at home, you would think if anything the premiums should go down due to less risk at home.