Dialdirect staff *********** !

On the 10th of May 2022 roundabout 08H39 I contacted the dial direct call centre requesting assistance because my car wouldn't start because of a flat battery. I logged a call and the lady requested my wifes tel nr and told me that they would contact her and send someone out as soon as possible . Just after 10H00 my wife contacted me to ask me if they are still on their way to assist. At 10H48 I called the call centre again to ask what the holdup was . The agent then told me that they can't assist us because the service providers that they use in my area are on strike . I then had to call around looking for someone who could help her. I would really like to know why the agent did not call myself or my wife to let us know that they are not coming . This lack of service delivery is very concerning , my wife could have been on the side of the road with me being at work and her life could have been in danger.

Im pretty sure no one would want a service like this.

I delt with one of the managers named Leeroy who is in my opinion very unprofessional and who is now not replying to my emails. I will never recommend this insurance company !!! I am still hoping to hear from them.