DialDirect Slogan should be: Where our red tape is your problem

Policy number : ********** 60

I made what I thought at the time would be a simple claim on , burst pipe outside of the house ...I called the claim department and they told me that I should actually use "their" home assist division. The plumber had to dig 20 cm into soft ground and I was then presented with a bill for the excess due to him. On 04/04/2018 I received an sms advising that DAS has been assigned to do prep work.......After a few days and no builder, I called the claims department who transferred me to the Home assist several agents then told me that their was missing info on the claim that was not given to them and that the claims department needs to send them. So after two weeks still no builder and after several calls everyone is passing the buck ...its seems Dialdirect is not so direct when you have a HomeAssist claim. Why must the client suffer because of your red tape .

regards