DialDirect Service Plan is a ****!

I took car insurance and service plan for my car with DialDirect, three months later I needed to service my car and I sent in the warrant claim, to my surprise the customer service I am receiving is pathetic to say the least. They don’t answer the phones yesterday I was holding for a good three hours no one answered I emailed them I got an automated response. The dealer (Haval Alberton) sent them an email, got the same automated response no call, nothing. I am convinced DiaiDirect is running a ****. Sad thing is that I was with Innovation (MFC) they were professionals they answered their calls they go extra mile to assist their customers. Unfortunately I fell for DialDirect sales agent who sold me a lie. PLEASE DON’T FALL FOR THEIR LIES THEY ARE A ****