DialDirect - ******** Policy Holder After Accident

Policy No. *** In January our claim was rejected after our car was written off, the reason for the rejection assumed that Mr. Zacharia was not the regular driver of the vehicle as the main policy holder, instead it DialDirect came to an unfounded conclusion that his son was the main driver and as a result, they rejected the claim.

Upon receiving the rejection letter, the protocol was followed to launch an internal dispute, of which DialDirect was tasked to provide irrefutable proof that Mr. Zacharia was not the main driver. According to DialDirect, a regular driver is a person that drove the car the most in 30 days, we, therefore, asked for a daily 30-day report showing who drove the car.

The dispute is being handled by Nontombi Tsomo, who promised to conclude and give a full response in 10 working days. 10 working days have since lapsed and Nontombi said she has not finalized the matter, this response was after she was bombarded with emails to provide feedback.

It is clear that DialDirect is desperately looking for any excuse not to pay this claim. They are now playing delay tactics.