Dialdirect *******

I lodged a complaint with Dialdirect on Wednesday 20 July. First they gave me the run around and said that its no use to phone in I should download their app and then I could claim. I objected to this as they are now able to ***** my data via the app.

Nevertheless I downloaded the app and lodged the claim.

Today, Monday 25th of July the Geyser is still not replaced and the damages and inconvenience continues to escalate.

I called them this morning only to spend over 30 minutes waiting on the phone speaking to this one then to that one and know once can give me a straight answer.

First they now say their supplier cannot do the installation and they now want to give me the money to do the repair...thats all good and well but what about the inconvenience of having been 5 to 7 days without water or what about the growing damage from the damp and leaking water?

This is disgusting because they are happy to take my money month after month and if I ever miss a payment I get penalised, but when it comes to them they can just do with us as they wish.