DialDirect response to whopping 22% increase in premium

I read with interest Dialdirect's response comment to my post "dial direct gives a whopping 22% premium increase". Dialdirect response was "they had addressed my concerns". If Dialdirect considers a response of "we cannot assist you" as addressing my concerns that is indeed telling especially considering that I have been claim free for 7 years. At the end of the day I am grateful to Dialdirect for their lack of positive response...... that made me go and look at what is available in the market. I have now got the same insurance cover at a LOWER premium with a MUCH LOWER excess. So, yes, thank you Dial Direct because indirectly :) you have led me to great saving.