DialDirect: Put your money where your mouth is.

I stand to be corrected. I had an accident with my vehicle more than two weeks ago when I reversed into a concrete pillar that was in my blind spot. I reported the accident immediately to DialDirect and I submitted photos of the damage, a statement and a sketch of the accident online. I also submitted the same to their outsourced assessors. DialDirect does not communicate with me and it is always me contacting them. Apparently they are now reviewing my claim. Why the lack of communication and long period to address my claim? What are they reviewing? I have never, since I have been with them claimed. Is it once again a question of they take your money each month but have a lot of issues when they must address a claim?