TA
Trevor A
1 reviews | Active since Mar 2019
07 Oct 2021, 09:56
Dialdirect PUNISHMENT system!
Dialdirect has again found another way of benefiting themselves at the expense of their clients. With their latest app update they are in effect penalizing car owners (especially pensioners) for driving less. There app is now requiring everyone to drive more than they have to. This is designed to benefit no one else but Dialdirect themselves. This is completely rediculous. Other insurers are rewarding their customers for driving less - not Dialdirect. They are punishing those who dare to drive less. This is crazy.
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Replies (4)0
Replies (4)
Dialdirect's replyOfficial
07 Oct 2021, 10:34Hello Trevor,
We would like to apologize for the service you have received,
Our team will look into your matter and contact you with feedback.
Kind Regards,
The Dialdirect Team
We would like to apologize for the service you have received,
Our team will look into your matter and contact you with feedback.
Kind Regards,
The Dialdirect Team
Best regards,
Dialdirect's reply07 Oct 2021, 10:34
Official
Hello Trevor,
We would like to apologize for the service you have received,
Our team will look into your matter and contact you with feedback.
Kind Regards,
The Dialdirect Team
We would like to apologize for the service you have received,
Our team will look into your matter and contact you with feedback.
Kind Regards,
The Dialdirect Team
Best regards,
TA
Trevor A's updateReviewer Update
07 Oct 2021, 11:49I am looking forward to your resolving this matter.
TA
Trevor A's update07 Oct 2021, 11:49
Reviewer Update
I am looking forward to your resolving this matter.
Dialdirect's replyOfficial
07 Oct 2021, 12:31Noted,
Best regards,
Dialdirect's reply07 Oct 2021, 12:31
Official
Noted,
Best regards,
TA
Trevor A's updateReviewer Update
08 Oct 2021, 08:42I have since received a very positive and prompt reply from Dialdirect which I appreciate very much. Nice to know that one's concerns are taken seriously. I am a pensioner and hence my need to drive has changed drastically. Thanks again.
TA
Trevor A's update08 Oct 2021, 08:42
Reviewer Update
I have since received a very positive and prompt reply from Dialdirect which I appreciate very much. Nice to know that one's concerns are taken seriously. I am a pensioner and hence my need to drive has changed drastically. Thanks again.