Dialdirect - Poor Service and pathetic service!

Submitted a claim. when agent called me back to inform me that my claim has been approved, he informed me what the settlement amount was. I asked he whether this claim was actually based on the company, where he obtained the amount, was their "Black Friday's Specials?". the agent indicated that he did not know what I meant with "Black Friday Specials". he then realized that the settlement amount that the was actually a "Black Friday Special". he indicated that he would investigate this issue. I was called back the next day and informed of the correct settlement amount. I accepted the settlement amount and was informed the following:(1) the amount would be paid into my account within 2-3 working days & (2) the actual item, that was being replaced would be collected, the same day by a contractor (appointed by Daildirect). Progress on claim: (1) I contacted Dialdirect after the 3 days enquiring about the settlement deposit - I was informed by the agent that he "forgot" to process the deposit and that it would actually now take an additional 2-3 days to reflect in my account & (2) up to present I have not heard or seen a contractor, appointed by Dialdirect, to collect the damaged/replaced item. on contacting Dialdirect, enquiring about the collection of this item, I was informed that an E-mail that was supposed to be send to this contactor was either not send send or that the email was not delivered to the contractor. Two days after this reveal by Dialdirect, I still have not heard from the supposed contractor, nor from Dialdirect. I thus took it on myself to contact Dialdirect myself, but this time I informed them that neither they nor the contactor contacted me and that I thus would disperse of the broken item myself. This is absolutely poor service from Dialdirect!