Dialdirect - Poor Service

I have been very dissappointed and frustrated with the service I have recieved from Dialdirect Insurance after lodging a claim with them. I was involved in a car accident on 11 Decem ber 2020; and the following day I completed all the documentation for Dialdirect to process my claim. Since then, upt today, my calim has not been processed; and I do not recieve any feedback as to what is causing the delay. Wehn I do call them to find out, I get told that my claim is still being investigated. It's now almost a month since the accident; and my claim is still not processed.

My claim number is ***. I would appreciate feedback from Dialdirect to ensure that this clai m is resolved urgently.