Dialdirect poor customer service.

My policy number is *** the increase amount was for over R200.

My email address is ***

Thank you

I think they may have tried to call me just now, the call was ended before I could even pick up? What is going on.

Good afternoon, thank you for getting someone to call me back. It appears that my policy was cancelled on the 1st of March??? This means I have been driving without any cover. The agent asked if I would like to reinstate the policy??? I was then asked all the questions for a new policy, like how long I was with my previous insurers??? I was told a full investigation would be done and someone would get back to me. My new premium is more than what I was paying, plus I think it goes up again on the 1st April. She said she could not process the policy unless I agreed to the new conditions (*********). I am really, really disappointed with the lack of service and emphaty. I want a written response sent to me via my email address stating who cancelled my policy, that my Cashback bonus will not be affected and a review of my monthly premium. I await the results of your investigation.

Thank you

Good morning, I experienced a hiccup on my account where an agent in error cancelled my policy. I am happy to report that dialdirect have resolved this and I am now relaxed and able to breathe. A big thank you to the last two agents I dealt with especially Alisha.