Dialdirect poor claim management

My father has had car insurance cover with Dialdirect for years. His car got ****** in October 2025, investigations were done and it was confirmed after two month that the car cannot be recovered and the claim was approved. These guys have no sense of urgency whatsoever. They confirmed to release the funds end of December today is the 15 January but we haven’t heard anything from them. My Dad has been frustrated since the car was ****** the insurance is not doing any justice to the situation. Dial direct is very frustrating and very poor with giving feedback on the status

How unfair that you are a good client committed to the obligation as required but when it is time to be assisted you have to jump 500 hundred loops to be assisted.