Dialdirect off to a bad start.

I tried to do the self inspection on my app as I have just taken out a policy with dial Direct. It allowed me to scan my disk but when I tried taking photos on my vehicle the screen was just black. I pressed the yellow button and it just froze giving a message saying are you sure you happy with the front photo while the screen was just black and it was just freezing. Please note this is my official record that I have attempted to do the self inspection but due to issues out of my control I could not and I accept no liability whatsoever should my self inspection not be done it time. Companies want to move to automation yet they fail to develop adequate technology to do so. I am so disappointed by this I feel like just canceling and moving elsewhere.