Dialdirect not living up to expectations

<p>On the 20th July I report my electric fence energizer failure to Dial direct, they asked for my details and said they would send someone out to have a look. On the 21st July someone arrived to inspect the energizer, took photos of my system and fencing as well as done a report, when we asked what was wrong, they rep**** they may not give us feed back and that may only communicate with dial direct. Up until now the 26th July I have received no feed back until I phoned them and requested an update, I was told that my claim was declined due to my transformer failing inside my energizer due to age. I requested that the claims department have their supervisor call me back. When she called me back I ask how is it possible for my claim not to pay out because of age, she rep**** that my cover is only for lighting damage, and that my system failed due to natural causes, in other words age, I asked how can they associate age to a component and device, and what system do they use? That means if you have a device for many years and it gets hit by lighting they shouldn't pay out because of the age. I'm so tired of insurance companies looking for any reason not to pay, they have no compassion for what so ever. Please think twice before using dial direct to cover you, because it doesn't help having insurance and when you need them they aren't there for you. It's the same as jumping out the plain with a faulty para shoot.</p> <p> </p>