Dialdirect mechanical warrantee

Worst experience and total ripoff. I submitted a claim in August last year for mechanical breakage of my engine. After strip and assessment by a Ford dealership I waited almost two months just for the claim to be rejected. According to them it is wear and tear. I had the motor completely done over the previous December because of a coolant hose and it was due for timing belt. I had all the internals changed. Ford's report states mechanical failure due to compression and the piston skirting broke. No assessor ever came out to inspect. They paid for the strip and quote and i had to get my car towed myself. I raised a dispute and it was found in my favor. This was end of January. I contacted the claims department and they didn't even realize that the claim had to be re reopened. I had to take the motor to an Rmi approved mechanic to have it assessed again and they also indicated mechanical failure. 2 weeks later and I phoned claims department just to get told that they can't find my emails. I resent all the mails and still no response. My premiums also increased this year by more than 30%. Don't use them as they will find an excuse not to do theire job