MG
Martin G

1 reviews | Active since Nov 2015

24 Feb 2016, 12:59

Dialdirect mechanical service warranty = epic fail

I received a call from a dial direct subsidiary wanting me to take a mechanical service warranty . Their mayor selling point was that I wouldn't have to take out a large amount of money out of my pocket to pay for the car's service rather paying a small monthly premium instead . <br> So when its time to service my car I find out that I have to pay the whole amount out of my own pocket and then claim back the money . I'm sure that process will turn out to be a nightmare and it really makes it pointless having a mechanical service warranty in my opinion .<br> When I requested a refund for this worthless service while cancelling it I received a nice big figurative F you ! Please don't fall into the same trap<br> The condescending , lacklustre performance of the dial direct call centre team today really made me think very strongly about cancelling my entire policy

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Replies (1)
Dialdirect
Dialdirect's reply24 Feb 2016, 13:54
Official
Hello fat&furious,

Thank you for your comments.

As discussed, we will refer the matter to the underwriter of the warranty policy for their feedback and input and will be in contact with you again once we have received their feedback.

We apologise for any inconvenience caused.

Regards,

The Dialdirect Team