DialDirect lack of service, with increase of monthly premium

I've been with DialDirect for 4 years, and have never had a claim. Yet my monthly premium keeps increasing, to the point where I am currently paying over R800 per month. The vehicle is a 2004 Ford Fiesta. If get a new quote, from DialDirect or other insurance companies, the monthly premium is around R350.

I've spoken to DialDirect support, and have been told that my policy will be reviewed, and that a representative would contact me. I haven't received any calls up to this point, and the R800 debit order went off again.

I have contacted support via email, and have received no response.

It seems DialDirect doesn't care about their loyal clients.