DialDirect- lack of care and professionalism with claims!

To-date, I am yet to be contacted by Dial Direct with regards to mt submitted car claim. I was involved in an incident where a Bolt Driver rammed into my vehicle during peak traffic. I lodged a claim via their APP on the 9th October 2024 and they confirmed receiving the submission- however till today 22 October 2024 not a single call from Dialdirect. I am utterly disappointed with a service that is non-existent. I phoned Dialdirect on the 21 October to complain and was given a Lesego who promised that within 24hrs they will contact me.