Dialdirect lack follow through

<p>I was in a accident two weeks ago. Dialdirect helped me quickly to get everything in order, BUT when I gave the go ahead for the claim, it's taken them a week and still counting to authorize the panel beater to start the repairs on my car. This is unacceptable as I gave the go ahead a week ago and the panel beater still haven't received authorisation to start. I am currently very unhappy as a customer of Dialdirect.</p>