JB
Julian B
1 reviews | Active since Oct 2013
03 Dec 2015, 12:05
DialDirect, just no incentive to stay with them
The short version - just don't join up with Dial Direct, you wasting your money.<br> <br> Had a car accident last week, someone drove into us.<br> Exchanged details and started the process with DialDirect.<br> This is where I get p..... off, if I don't want to loose my no claim bonus I need to go through the offenders insurance company, If I go through my insurance company, \DialDirect"I need to pay the excess and loose my no claim bonus even if I was in the right and they get the money from the offenders insurance company.<br> <br> So there is no incentive to claim from the insurance of the offending party through DialDirect"
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Dialdirect's replyOfficial
02 May 2023, 21:58Hello drakcore,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists contacted you and discussed your concerns in detail with you.
The bonus that you are referring to is in fact the Cash Back Bonus. The bonus will unfortunately reset when there is a claim. The rule around the bonus is:
The \Cash Back Bonus\" is cash back in the client's pocket after only four years of continuous cover
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists contacted you and discussed your concerns in detail with you.
The bonus that you are referring to is in fact the Cash Back Bonus. The bonus will unfortunately reset when there is a claim. The rule around the bonus is:
The \Cash Back Bonus\" is cash back in the client's pocket after only four years of continuous cover
Dialdirect's reply02 May 2023, 21:58
Official
Hello drakcore,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists contacted you and discussed your concerns in detail with you.
The bonus that you are referring to is in fact the Cash Back Bonus. The bonus will unfortunately reset when there is a claim. The rule around the bonus is:
The \Cash Back Bonus\" is cash back in the client's pocket after only four years of continuous cover
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists contacted you and discussed your concerns in detail with you.
The bonus that you are referring to is in fact the Cash Back Bonus. The bonus will unfortunately reset when there is a claim. The rule around the bonus is:
The \Cash Back Bonus\" is cash back in the client's pocket after only four years of continuous cover