Dialdirect is the worst insurance provider I've ever had

I wish there was a rating less than 1 star. I'm sick and tired of DialDirect. I have never been so unhappy with an insurance company in my life. At first the app had tons of issues with tracking so I was paying exorbitant insurance costs. Their "fix" was adding the manual starting of tracking. In our busy lives nowadays it's not always possible to remember to use this feature, and if you don't use it, the app doesn't track because their app is bad. I received my payback statement this morning stating I'm not receiving any payback since I only got 7 trips tracked for last month. This is bull**** because your app doesn't work half the time. I'm going to be taking this further with the ombudsman and I will also be getting quotes today from different insurance providers. I'm sick of having to deal with your inflated insurance prices just because you offer payback but we as consumers have to jump through hoops just to get our apps to track. Another problem I have with Dialdirect is the fact that my car was broken into last year December and my passenger side window was broken. I phoned them to query about replacing it. Their response: I will need to pay R1000 excess to replace the window. The window costed R1500. What's the point of even having insurance then? DO NOT USE Dialdirect.