SM
Sibusiso M
1 reviews | Active since Oct 2012
14 Jan 2021, 09:50
Dialdirect is kaak!
In December my claim was rejected, stating that my house did not meet certain standards, but end of the month my premium was deducted for the house that did meet certain standards. So they are ******, they know they will not settle my claim and future claims yet their deducting premiums.
Helpful (0)
Replies (3)0
Replies (3)
Dialdirect's replyOfficial
14 Jan 2021, 10:51Hello Sibusiso,
We are sorry you feel this way, however, we note that your matter was escalated to our Internal Dispute team to investigate further and they discussed the outcome with you.
Kind Regards,
The Dialdirect Team
We are sorry you feel this way, however, we note that your matter was escalated to our Internal Dispute team to investigate further and they discussed the outcome with you.
Kind Regards,
The Dialdirect Team
Best regards,
Dialdirect's reply14 Jan 2021, 10:51
Official
Hello Sibusiso,
We are sorry you feel this way, however, we note that your matter was escalated to our Internal Dispute team to investigate further and they discussed the outcome with you.
Kind Regards,
The Dialdirect Team
We are sorry you feel this way, however, we note that your matter was escalated to our Internal Dispute team to investigate further and they discussed the outcome with you.
Kind Regards,
The Dialdirect Team
Best regards,
SM
Sibusiso M's updateReviewer Update
14 Jan 2021, 14:16And the question this remains, why was a premium deducted if my house did not meet your standards?
Where and when was that explained?
Where and when was that explained?
SM
Sibusiso M's update14 Jan 2021, 14:16
Reviewer Update
And the question this remains, why was a premium deducted if my house did not meet your standards?
Where and when was that explained?
Where and when was that explained?
Dialdirect's replyOfficial
16 Jan 2021, 12:45We understand your frustration and we do apologize may you kindly await feedback from our disputes team,
Kind Regards
The Dialdirect Team
Kind Regards
The Dialdirect Team
Best regards,
Dialdirect's reply16 Jan 2021, 12:45
Official
We understand your frustration and we do apologize may you kindly await feedback from our disputes team,
Kind Regards
The Dialdirect Team
Kind Regards
The Dialdirect Team
Best regards,